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Returns

Return/Exchange Policy

 

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Returns

- Our return policy lasts 19 business days. If you return your item within 5 business days, you will receive a full refund. After the 5 business days since your purchase, you'll then be able to receive in store credit 14 days after that. If 19 business days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. You may choose to use new packaging when sending it back to us.

Non-returnable items:

Gift cards

Sale items

 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

- Obvious signs of use

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

 

Refunds (if applicable):

- Once your return is received and inspected, we will send you an email/text to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable):

- If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

- Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at: shopkarisma@yahoo.com.

 

Sale items (if applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable):

- We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at: shopkarisma@yahoo.com and send your item to:

 305 S. Main Street  

Aberdeen, SD 57401

 

Gifts

- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

 

Shipping

To return your product, you should mail the product to: 

305 S. Main Street 

Aberdeen, SD 57401

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Thank you!

xoxo,

The Karisma Girls

 

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